Table of contents 10 sections
Information
Identity and Service Scope
All tests, courses, program registrations, results, payments, certificates, and document-verification facilities available on the platform are presented as TENAFL services. TENAFL is the platform and service identity, not the legal name of an education institution. Founder, joint-management, and legal-reference details are available on the About and Legality pages. For TOEFL ITP® Online, TENAFL works through English Versity with CIE (Central International Education), an IIEF-authorized test center.
Information
Account, Data, and Eligibility
- Use accurate and verifiable email, WhatsApp, identity, and document data.
- Protect passwords and device access.
- Minors must obtain parent or guardian consent.
- Do not use another person identity or manipulate results, documents, payments, referrals, or verification.
Information
Programs, Schedules, and Bookings
Availability, seats, schedules, format, facilities, fees, requirements, and service details follow the information shown at booking. Review the summary before acceptance or payment.
- Use the active program and transaction details as your reference.
- Partner terms apply to the service parts under that partner authority.
- Result and certificate acceptance follows each receiving institution policy.
Information
Payments, Results, and Documents
Use only the payment channels shown at checkout. TENAFL does not use one bank account in the TENAFL name; payment must be sent only to the official recipient account or channel displayed for the relevant transaction. Payment status, document issuance, printing, legalization, and delivery follow the selected service and transaction status.
- Verify the recipient name, account number, participant name, document type, address, and amount before paying.
- Do not send payment proof or sensitive data through a public channel.
- Third-party and shipping fees may have separate terms shown in the transaction.
Information
Changes, Cancellation, and Refunds
Refund or reschedule rights follow the terms shown and accepted for the relevant transaction. Earlier bookings follow the terms in effect when transacted, except a mandatory service or partner change communicated to participants.
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Personal Data and Intellectual Property
Data processing follows the Privacy Policy. Materials, questions, logos, marks, and documents may not be copied, sold, manipulated, or used outside the owner permission.
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Service Interruptions and Responsibilities
Participants are responsible for devices, connections, and following instructions. If a service interruption occurs, the team reviews relevant evidence and provides a remedy appropriate to the program and the authority of the relevant parties.
Information
Updates to These Terms
Changes apply to new transactions after publication or acceptance in the transaction flow. They are not applied retroactively to earlier bookings unless required by an authority, partner, or service-operational need and communicated to participants.
Frequently asked questions
Terms and Conditions FAQ
Which terms apply to my booking?
The terms shown and accepted at booking or checkout, including any partner/program terms identified in the transaction.
Which fee and schedule should I use?
Use the active program, schedule, booking, or checkout details.
Who handles each program?
TENAFL is the service identity and participant contact. Legal or partner roles are explained on the About and Legality pages and in the relevant transaction details.
References