Participant support

Help Center for Questions, Issues, and Feedback

Use participant help when you need guidance about accounts, tests, results, certificates, payment, or verification.

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Updated: May 9, 2026 Reviewed by the service team Official sources connected

Help Center for Questions, Issues, and Feedback TENAFL

Information

When to contact support

Send a support request when the portal status, payment, certificate file, or verification result needs to be checked.

Login or account issue.
Test access issue.
Certificate claim status.
Payment proof review.
Feedback about the participant flow.

FAQ

Frequently Asked Questions

Can support access my password?

No. Support will never ask for or guess your password. Use the official reset flow if needed.

Reference sources

Official References and Verification

Service contact guide TENAFL Open page Legality English Versity in government reference Open source Legality Al Azhar Center Pare in government reference Open source Official ETS TOEFL information Open source

Important Pages

Read the important information before taking a test or requesting a certificate.

Free Learning TOEFL Prediction TOEFL ITP Arabic TOAFL How to Register Help Center Guide Legality Contact Participant Referral

Main Services

TENAFL manages tests, results, certificate claims, and document verification as a service platform.

Service legality references can be reviewed on the Legality page.

Need Help?

Enter the Participant Portal to view profile, test history, payment, and certificate status.

Participant Portal TENAFL Service Contact

Start from the participant portal

Start TOEFL Prediction or Arabic TOAFL at TENAFL

Register with an active email, take an online test, then view results in your account. When documents are needed, request a certificate through the TENAFL flow.

Enter Participant Portal