Table of contents 7 sections
Information
Account, Activation, and Password
Use an active email when registering. If an activation or recovery email is missing, check the address and spam folder. Never share your password or OTP code.
Information
Tests, Courses, and Programs
Select only active TENAFL services. Review the schedule, format, fee, requirements, and terms before booking. For TOEFL ITP® Online, TENAFL works through English Versity with CIE, an IIEF-authorized test center.
Information
Bookings, Payments, Refunds, and Rescheduling
Use the transaction summary as the reference. Refund or reschedule rights follow the terms shown and accepted for the relevant transaction. Keep the booking number and payment evidence for a review.
Information
Results, Certificates, and Verification
Result history and document status follow the service type. Acceptance of results or certificates remains subject to the receiving institution policy.
Information
Safe Contact and Data Transfer
Contact WhatsApp 08135757829 or email sayhello@tenafl.com. Never send passwords, OTP codes, card data, or sensitive documents through a public channel. The team will direct you to an appropriate channel when evidence is required.
Frequently asked questions
Participant Support FAQ
Why has my transaction status not changed?
Check the Participant Portal. If it remains unchanged, contact official support with the booking number and relevant evidence through a secure channel.
Can support tell me my password?
No. Use password recovery in the Participant Portal and never share a password or OTP.
Can support guarantee that my document will be accepted?
No. Confirm the test type, document format, score, and validity period with the receiving institution.
Related services